The FPT Long Chau Pharmacy and Vaccination Centre wins “Digital Innovation of the Year" at Healthcare Asia Pharma Awards 2025. (Photo: FPT)
The award celebrates FPT Long Chau’s relentless pursuit of digital innovation to enhance healthcare accessibility, safety, and convenience. Through its deep commitment to technology-driven transformation, the company is contributing to Vietnam’s national agenda of building a modern, equitable, and people-centred healthcare system.
Vietnam is entering a defining era of digital transformation, with healthcare at the forefront. Recognizing healthcare digitization as a national imperative, the Politburo’s Resolution No. 57-NQ/TW outlines a vision for a digital-first healthcare infrastructure—one that delivers high-quality, cost-effective, and universally accessible services.
Embracing the guiding principle of “digital transformation to elevate customer experience,” FPT Long Chau has invested substantially in cutting-edge technologies, notably Artificial Intelligence (AI) and Big Data. These tools have enabled the company to continuously refine its service offerings while maintaining the highest standards of data security—an essential factor in healthcare.
The FPT Long Chau mobile app has emerged as one of Vietnam’s most widely adopted digital health platforms, with over 5.5 million downloads and 2.9 million orders processed in 2024. Powered by AI, features such as smart prescription scanning and medication reminders—with 98% accuracy—have helped improve treatment adherence and patient outcomes. Its digital vaccination record, with over 150,000 users and 65% linking family accounts, has boosted immunization compliance by 20% while reducing errors by 98%.
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Nguyen Do Quyen, Deputy CEO of FPT Retail, represents FPT Long Chau to receive the award and deliver a speech. (Photo: FPT)
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A key highlight in 2024 was FPT Long Chau’s partnership with the RAR Center under the Ministry of Public Security to enable electronic identity verification via VNeID. Since January 1, 2025, Vietnamese citizens have been able to purchase medications online securely through VNeID, ensuring greater transparency and privacy in pharmaceutical transactions. This integration is not limited to login authentication—it is now a core element of the National Digital Health Record, empowering individuals to store, track, and manage their personal health data with speed and precision.
At the award ceremony, Mrs. Nguyen Do Quyenn – Deputy CEO of FPT Retail and COO of FPT Long Châu – stated: “This award is not only a recognition of our relentless efforts in pursuing innovation but also a powerful motivation for FPT Long Châu to continue contributing to a healthier Vietnam. We firmly believe that by remaining steadfast in our commitment to advanced technology investment and pairing it with the dedication of our healthcare professionals, we will continue to deliver meaningful and practical healthcare solutions. Our goal is to ensure that the Vietnamese people have access to high-quality, transparent, and convenient medical services at reasonable costs. The recognition of a healthcare application developed by a Vietnamese enterprise at one of Asia’s most prestigious industry awards is, to us, profoundly inspirational. It reinforces our belief in the importance of innovation and fuels the passion of our colleagues across all areas of healthcare to go further, to be braver, and to constantly push boundaries. We are committed to actively contributing to the nation’s broader vision: building a modern, equitable, and efficient healthcare system in line with the directives set forth by the General Secretary of the Communist Party of Vietnam in Resolution No. 57, issued in early 2025. This marks the beginning of a digital era poised for significant breakthroughs in Vietnam.”
As a member of FPT Corporation, FPT Long Chau operates a national network of over 2,000 pharmacies and vaccination centers, committed to making authentic, high-quality products and professional healthcare services accessible to all.
The Healthcare Asia Pharma Awards is organised by Healthcare Asia, a leading industry publication dedicated to healthcare investors, policymakers, and executives across the continent. The awards recognize outstanding contributions in innovation, service excellence, and technological advancement in the pharmaceutical sector. Each year, top-performing organizations are evaluated against rigorous criteria including creativity, real-world impact, and scalability within healthcare systems./.